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Shipping Costs

There is no point adding items to your shopping cart, only to find out after you click 'order' the postage costs are huge. Unlike most other online stores we give our postage costs upfront, in a simple to understand format. Where available* we offer three levels of service; basic, tracked and tracked and signed. Geocache Land strongly recommend using a tracked service with every order.

We now ship orders daily from Monday to Friday. If orders are placed before 12.30pm we will normally ship the same day^
Once your order ships, normal expected delivery time in the UK is 3-5 days.  For overseas destinations you can expect delivery within 28 days. Customs delays are rare but possible to any overseas destination. The up most care is taken to label your shipment accurately to allow fast processing through international borders. We strongly recommend all customers use a tracked shipping option as these options also include insurance for your order.
We give free Signed For shipping (2nd Class) on all orders over £30 in mainland UK. 
We now give free shipping on all orders, world wide, over £100 (tracked and signed)*


UK POSTAGE

2nd Class (no insurance)

Weight in grams (Up to)

100g - £1.25
250g - £1.55
500g - £1.85
750g - £2.40
2kg - £3.40
5kg - £14.75
20kg - £35.00


2nd Class Signed for (inc. £20 insurance)

100g - £2.50
250g - £2.75
500g - £3.05
750g - £3.60
2kg - £4.50
 
1st Class Signed For (inc. £20 insurance)

100g - £2.65
250g - £3.05
500g - £3.40
750g - £4.05
2kg - £7.00


Special Delivery (inc £500 insurance)

100g - £7.50
500g - £23.00
1kg - £9.50
2kg - £12.00
10kg - £28.00
 
Rest of the World Prices

Not tracked (no insurance)

in grams (Up to)
100g - £4.00
250g - £5.75
500g - £8.00
750g - £9.75


Tracked * (Inc. upto £50 insurance)

Weight in grams (Up to)

100g - £10.30
250g - £11.30
500g - £14.55
750g - £16.95
1kg - £22.00
2kg - £27.90

* Where available items will be shipped Tracked and Singed at no extra cost


These fees cover postage, packing, labour and other costs. Weight includes contents and packaging.

All our packaging is new and on average our boxes are made from a minimum of 75% recycled fibres.

All our packaging in 100% recyclable.

We also offer collect in person from our base or from events we are attending. Please use the contact form to arrange collection in person and provide a contact telephone number with your order. 

Geocache Land cannot accept any responsibility for any item posted without tracking. By choosing a delivery service without tracking you are accepting full responsibility for the posted items from the point they are dispatched. By selecting an untracked option you agree that you have no claim against Geocache Land if the items go missing or are damaged before delivery. 

We post by Royal Mail*.

Tracking

With an international tracked shipping option you will receive a tracking number when your item is shipped. You can track your item via the Royal Mail website (click here for link). 

We no longer provide a tracking number with 'Signed For' UK orders. This is because Royal Mail no longer track any item using this service, they only record the delivery time and signature. If your order has not arrived as expected please email us or use the contact form. We will investigate what has happened and refund/ replace your order if required.

If you have tracking problems please use the contact form so we can help.

*On rare occasions we will use DHL for international orders. This is only used when the package is too large or too heavy for Royal Mail. Orders shipped via DHL will arrive quicker and have full tracking. All orders shipped via DHL require your phone number. If you have not provided this at check out we will email you for details.

Returns

If unfortunately you need to return an item please contact us via our contact form first or by email. Please do not use the Facebook messaging (chat) service as we may not receive your message.

Once the item(s) have been returned, we will issue a refund or send a replacement. If any item is found to be faulty on return we will also refund the cost of your return postage. All items must be returned by a tracked and recorded delivery service. 

Please see our Terms and conditions for full details.

Damaged Packages / Missing Items

Unfortunately packages can get damaged in the post and on very rare occasions items can go missing.

When receiving your package please check carefully for any damage to the package. If it looks like any item may be missing refuse to sign and do not take the package. If there is damage to the packaging but it looks like nothing will be missing, accept the package and please photograph the damage (including address label) before opening. If on opening items are found to be missing or damaged please photograph the contents as found in the package showing the damage.

We never reseal packages before sending them and use our own unique tape where needed. If your package has been resealed you must refuse to accept it and do not sign for it (unless marked as opened by official customs/ duty agencies).

In all cases please contact Geocache Land as soon as possible so we can deal with the problem.  

Geocache Land are not responsible for any item that is returned as "uncollected", "addressee gone away", "address incomplete", "address inaccessible", "addressee unknown", "refused", "not called for" or "no such address". Any item received back due to any of these reasons will be checked and if all items are in the same condition they left Geocache Land a refund will be made. This refund does not include any shipping fees and may have deductions made to cover the additional costs.